Refund Policy

Last Updated: June 2026

Our Commitment

At Cable Care Solutions, customer satisfaction is our top priority. This Refund Policy outlines the conditions under which refunds may be granted for services provided by our company. We believe in transparent and fair policies that protect both our customers and our business.

Service-Based Work

Non-Refundable Services

Because our services involve skilled labor, technical expertise, equipment installation, troubleshooting, and on-site work, completed services are generally non-refundable once the work has been performed.

Our technicians invest their time and expertise to complete your projects professionally. Once a service has been delivered, the labor cannot be recovered.

Deposits and Advance Payments

Refundable Deposits

For projects requiring an advance deposit or prepayment, deposits may be refundable only if:

• The project has not yet started
• No materials have been ordered or purchased
• No technician time has been allocated
• Cancellation is requested at least 30 days before the scheduled date

Non-Refundable Situations

Deposits will be non-refundable if:

• Work has already commenced
• Materials have been ordered or purchased
• Cancellation occurs within 30 days of the scheduled appointment
• Work was completed but customer is dissatisfied with the results

Installation Services

Warranty Period

If a customer experiences issues directly related to our installation work within 30 days of completion, we will provide corrective service at our discretion. This may include:

• Troubleshooting and repairs
• Re-installation of improperly installed components
• Adjustment and optimization

This warranty covers labor only and does not apply to damage caused by misuse, accidents, or third-party interference.

Equipment and Third-Party Products

Manufacturer Warranties

Any equipment, hardware, or third-party products supplied through a project may be subject to the manufacturer's warranty and return policies. These warranties are separate from our service warranty and are governed by the manufacturer directly.

Cancellation Policy

Cancellation Timeline

• More than 30 days before appointment: Full refund of deposit
• 3-7 days before appointment: 50% refund of deposit
• Less than 30 days before appointment: No refund; deposit forfeited
• No-show or same-day cancellation: Full service charge applies

Special Circumstances

Defective Work

If we fail to provide service as specified in our agreement, or if our workmanship is defective, we will:

• Attempt to correct the issue at no additional cost
• If the issue cannot be resolved, offer a partial refund for the affected portion
• Process refunds within 30 days of resolution

Customer Dissatisfaction

Customer dissatisfaction alone does not warrant a refund, provided the work was completed as specified. We encourage customers to discuss any concerns with our team immediately after service completion.

Refund Processing

Approved Refunds

Approved refunds, if any, will be processed as follows:

• Refunds are processed using the original payment method
• Processing times vary depending on your payment provider (typically 5-10 business days)
• We will provide confirmation of the refund within 24 hours

Contact Us for Refund Requests

To request a refund or discuss your options, please contact us:

• Phone: 813-444-2466
• Email: admin@cablecaresolutions.com
• Address: 9 Willow Ln, Buffalo, NY 14228

Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any updates to this policy.